Referral Relations Coordinator

Company: Arnold & Itkin LLP
Location: Houston
Posted on: February 17, 2026

Job Description:

Job Description Job Description Arnold & Itkin LLP is looking for an enthusiastic and detail-oriented Referral Relations Coordinator to join our team. The ideal candidate will serve as the main liaison for all referral partners, managing inquiries, updates, and ongoing communication. This is a full-time, hourly position that is onsite and will report directly to our Chief Legal Officer at our corporate headquarters in Houston, TX. DUTIES AND RESPONSIBILITIES: Conduct regular outreach to referral partners to strengthen relationships, ensure satisfaction, and support continued collaboration Maintain a professional, prompt, and consistent communication standard that reflects the firm’s values Address and resolve any confusion related to referred cases, including intake questions, status updates, or point-of-contact issues Coordinate with internal teams to gather or relay accurate case information to referral partners in a timely manner Track follow-up needs, outstanding items, and communication loops to ensure nothing falls through the cracks Maintain organized records of referral partner interactions, call logs, and communication summaries Assist in creating monthly or quarterly referral reports, including performance metrics and activity tracking Support internal leadership (CLO) with special projects related to referral outreach, data organization, or relationship initiatives Identify opportunities to strengthen existing referral partnerships or re-engage inactive ones Assist with coordination of referral-related events, appreciation initiatives, or outreach campaigns Provide feedback to leadership on trends, recurring issues, or opportunities for partnership expansion QUALIFICATIONS: 2-3 years of experience in client relations or partnership management Prior experience in client relations, legal administration, marketing, or professional services preferred Exceptional verbal and written communication skills with a strong customer service mindset Highly organized with the ability to manage multiple communication channels and deadlines Strong attention to detail and follow-through; able to maintain thorough documentation Proficiency in CRM tools, case management systems, or Microsoft Office is a plus Education/ Certification Bachelor’s degree in Marketing and Communications or related degree is required LI-ONSITE

Keywords: Arnold & Itkin LLP, Pearland , Referral Relations Coordinator, Accounting, Auditing , Houston, Texas