Senior Telecommunications Contact Center Applications Engineer

Company: Kelsey-Seybold Clinic
Location: Pearland
Posted on: May 9, 2022

Job Description:

Overview
Kelsey-Seybold Clinic, a Houston tradition in patient-centered care, is a multispecialty clinic with over 25 locations and comprises more than 500 physicians providing primary and specialty care in a collaborative manner.
With 55 different clinical and non-clinical specialties, you can design a career path at Kelsey-Seybold Clinic that allows you to grow your future in a completely new direction.
Kelsey-Seybold Clinic is changing the way health cares.
Responsibilities
The Senior Contact Center Applications Engineer will be a member of the Kelsey Seybold Clinics Telecom team responsible for delivering a reliable and feature-rich Contact Center architecture to provide Clinic team members features and functionality that quickly and accurately handle the needs of our patients. Performing detailed analysis, gather business requirement, design, implement new voice-related technologies. Maintains Contact Center applications providing administration and technical support for Cisco Packaged Contact Center Enterprise technology. Provides configuration management and trouble resolution of Contact Center applications. Specific skills include creating and maintaining Cisco call flows, scripting, voicemail, auto-attendant applications, and Cisco related software. Provides support and knowledge transfer to the Senior Telecommunications Applications Specialist and remaining Telecom Team Members.
Qualifications
Senior Telecommunications Contact Center Applications Engineer
Location: - Pearland Administrative Office
Department: - Information Technology
Job Type: - Full Time
EDUCATION REQUIREMENTS & EXPERIENCE REQUIREMENTS
(A = basics; B = preferred)
Education
A. 4 Year Degree or 7+ years equivalent experience.
B.
Master's degree
ExperienceA.5+ years of Cisco PCCE/UCCE advanced administration, scripting, maintenance routines, patching, Cisco Voice Portal, and software upgrades. -
B.
Previous healthcare IT experience, Cisco Unified Border Element experience, and Survivable Remote Site Telephony -
LicensesA. Valid Texas Driver's License
B. Cisco Certification (CCEAAR), MCSE, ITIL 3 or higher
Communication
A. - -
B. -
Special -Skills
A. Technical and analytical aptitude for multiple application points of integration. 5 + years of systems experience with development, analysis, installation, and support.
B.
Knowledge of Calabrio WFM, Call Miner, Engage Recording, Variphy, Microsoft Applications, Citrix VDI desktop, and software deployment
Other
A.
-Proven communication presentation, problem solving,
and technical skills are also required. Candidates must have the ability to assume more than one role on the team and must have the ability to travel occasionally.B.


WORKING ENVIRONMENT
Office

Keywords: Kelsey-Seybold Clinic, Pearland , Senior Telecommunications Contact Center Applications Engineer, Engineering , Pearland, Texas