Senior Telecommunications Contact Center Applications Engineer
Company: Kelsey-Seybold Clinic
Location: Pearland
Posted on: May 9, 2022
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Job Description:
Overview
Kelsey-Seybold Clinic, a Houston tradition in patient-centered
care, is a multispecialty clinic with over 25 locations and
comprises more than 500 physicians providing primary and specialty
care in a collaborative manner.
With 55 different clinical and non-clinical specialties, you can
design a career path at Kelsey-Seybold Clinic that allows you to
grow your future in a completely new direction.
Kelsey-Seybold Clinic is changing the way health cares.
Responsibilities
The Senior Contact Center Applications Engineer will be a member of
the Kelsey Seybold Clinics Telecom team responsible for delivering
a reliable and feature-rich Contact Center architecture to provide
Clinic team members features and functionality that quickly and
accurately handle the needs of our patients. Performing detailed
analysis, gather business requirement, design, implement new
voice-related technologies. Maintains Contact Center applications
providing administration and technical support for Cisco Packaged
Contact Center Enterprise technology. Provides configuration
management and trouble resolution of Contact Center applications.
Specific skills include creating and maintaining Cisco call flows,
scripting, voicemail, auto-attendant applications, and Cisco
related software. Provides support and knowledge transfer to the
Senior Telecommunications Applications Specialist and remaining
Telecom Team Members.
Qualifications
Senior Telecommunications Contact Center Applications Engineer
Location: - Pearland Administrative Office
Department: - Information Technology
Job Type: - Full Time
EDUCATION REQUIREMENTS & EXPERIENCE REQUIREMENTS
(A = basics; B = preferred)
Education
A. 4 Year Degree or 7+ years equivalent experience.
B.
Master's degree
ExperienceA.5+ years of Cisco PCCE/UCCE advanced administration,
scripting, maintenance routines, patching, Cisco Voice Portal, and
software upgrades. -
B.
Previous healthcare IT experience, Cisco Unified Border Element
experience, and Survivable Remote Site Telephony -
LicensesA. Valid Texas Driver's License
B. Cisco Certification (CCEAAR), MCSE, ITIL 3 or higher
Communication
A. - -
B. -
Special -Skills
A. Technical and analytical aptitude for multiple application
points of integration. 5 + years of systems experience with
development, analysis, installation, and support.
B.
Knowledge of Calabrio WFM, Call Miner, Engage Recording, Variphy,
Microsoft Applications, Citrix VDI desktop, and software
deployment
Other
A.
-Proven communication presentation, problem solving,
and technical skills are also required. Candidates must have the
ability to assume more than one role on the team and must have the
ability to travel occasionally.B.
WORKING ENVIRONMENT
Office
Keywords: Kelsey-Seybold Clinic, Pearland , Senior Telecommunications Contact Center Applications Engineer, Engineering , Pearland, Texas
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