Manager. Patient Experience Programs
Company: Kelsey-Seybold Clinic
Posted on: May 13, 2022
Kelsey-Seybold Clinic, a Houston tradition in patient-centered
care, is a multispecialty clinic with over 25 locations and
comprises more than 500 physicians providing primary and specialty
care in a collaborative manner.
With 55 different clinical and non-clinical specialties, you can
design a career path at Kelsey-Seybold Clinic that allows you to
grow your future in a completely new direction.
Kelsey-Seybold Clinic is changing the way health cares.
The Manager of Patient Experience Programs assists the Director of
Quality Improvement to manage Kelsey-Seybold Clinic's patient/
family experience and satisfaction through the identification,
development, and implementation of improvement initiatives and
strategies. Responsible for the supervision of analysts and
coordinators and for execution of programs designed to evaluate
patient experience outcomes related to quality of care. Utilizes
leadership skills to direct fact-finding drivers which promote
Manager, Patient Experience Programs
Location: - Pearland Administrative Office
Department: Quality Improvement
Job Type: - Full Time
EDUCATION REQUIREMENTS & EXPERIENCE REQUIREMENTS
(A = basics; B = preferred)
A.Bachelor's Degree required. - -
MBA, MHA, or Master's in Behavioral Science
ExperienceA.Five to seven years for experience working with
physician practices in a patient experience, Quality, clinical, or
clinical support role.
5 or more years of demonstrated experience in leading,
implementing, improving, and maintaining consumer/patient
experience programs across the continuum of care and digital
platforms. 3 or more years supervising others
LicensesA.Certified Patient Experience Professional (CPXP) or be
willing to obtain such a certification within 6 months of hire.
A. - -
A.Proficient in MS Excel, MS Access and MS PowerPoint and
demonstrate strong analytic abilities that facilitate the
interpretation of qualitative and quantitative data to identify
patient experience improvement opportunities, effectiveness of
tools and training, and development of new processes.
A.High degree of knowledge of applicable patient experience metrics
in an outpatient setting. Experience in enhancing the patient
Experience and accreditation/regulatory standards. Strong
organizational, analytical, conflict resolution and leadership
skills, as well as excellent written, verbal, and presentation
Strong knowledge of process improvement techniques and project
Keywords: Kelsey-Seybold Clinic, Pearland , Manager. Patient Experience Programs, Executive , Pearland, Texas
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