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Manager. Patient Experience Programs

Company: Kelsey-Seybold Clinic
Location: Pearland
Posted on: June 24, 2022

Job Description:

Overview
Kelsey-Seybold Clinic, a Houston tradition in patient-centered care, is a multispecialty clinic with over 25 locations and comprises more than 500 physicians providing primary and specialty care in a collaborative manner.
With 55 different clinical and non-clinical specialties, you can design a career path at Kelsey-Seybold Clinic that allows you to grow your future in a completely new direction.
Kelsey-Seybold Clinic is changing the way health cares.
Responsibilities
The Manager of Patient Experience Programs assists the Director of Quality Improvement to manage Kelsey-Seybold Clinic's patient/ family experience and satisfaction through the identification, development, and implementation of improvement initiatives and strategies. Responsible for the supervision of analysts and coordinators and for execution of programs designed to evaluate patient experience outcomes related to quality of care. Utilizes leadership skills to direct fact-finding drivers which promote process improvement.
Qualifications
Manager, Patient Experience Programs
Location: - Pearland Administrative Office
Department: Quality Improvement
Job Type: - Full Time
EDUCATION REQUIREMENTS & EXPERIENCE REQUIREMENTS
(A = basics; B = preferred)
Education
A.Bachelor's Degree required. - -
B.
MBA, MHA, or Master's in Behavioral Science
ExperienceA.Five to seven years for experience working with physician practices in a patient experience, Quality, clinical, or clinical support role.
B.
5 or more years of demonstrated experience in leading, implementing, improving, and maintaining consumer/patient experience programs across the continuum of care and digital platforms. 3 or more years supervising others
LicensesA.Certified Patient Experience Professional (CPXP) or be willing to obtain such a certification within 6 months of hire.
B. -
Communication
A. - -
B. -
Special -Skills
A.Proficient in MS Excel, MS Access and MS PowerPoint and demonstrate strong analytic abilities that facilitate the interpretation of qualitative and quantitative data to identify patient experience improvement opportunities, effectiveness of tools and training, and development of new processes.
B.
Other
A.High degree of knowledge of applicable patient experience metrics in an outpatient setting. Experience in enhancing the patient Experience and accreditation/regulatory standards. Strong organizational, analytical, conflict resolution and leadership skills, as well as excellent written, verbal, and presentation skills.B.
Strong knowledge of process improvement techniques and project management
WORKING ENVIRONMENT
Office

Keywords: Kelsey-Seybold Clinic, Pearland , Manager. Patient Experience Programs, Executive , Pearland, Texas

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