Assistant Services Manager
Company: Ulta Beauty
Location: Pearland
Posted on: April 22, 2024
Job Description:
OVERVIEW:
Experience a perfect blend of deliberate purpose and clear-eyed
vision. At Ulta Beauty, some of the industry's most highly-esteemed
beauty leaders share themselves, as well as their expertise.
Building authentic community. Creating a real sense of
belonging-even as they're plotting a bold, strategic course of
exciting innovations destined to revolutionize the industry.
Think robust organizational support. Ever-increasing levels of
investment. And a healthy dose of personal empowerment and growth
opportunity. All with a company of unwavering strength and
stability.
We are the future of beauty services. Be part of the
transformation.
:
GENERAL SUMMARY & SCOPE
The Assistant Services Manager (ASM) is responsible for leading
through Ulta Beauty's mission, vision, and values in order to
develop a high-performing team that consistently delivers sales
growth in hair and skin services. The ASM supports the Experience
Manager (EM) in leading a team of stylists and estheticians, and is
accountable for all aspects of the services business, including
services and merchandise sales, events around hair and skin, guest
satisfaction, and operational excellence while also working behind
the chair providing services to guests in the salon. This leader
drives their business through a focus on performance (service sales
and productivity), people (guest experience and associate culture),
and process (operating procedures and compliance standards). This
position requires a drive for results, a passion for the beauty
industry, exceptional guest service, the ability to lead and
influence and the aptitude to learn and teach service technique and
product knowledge.
PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Job Functions)
The ASM is a champion of Ulta Beauty's mission, vision, and values,
and should demonstrate them skillfully and consistently by
performing the following duties and responsibilities of the
position (as well as all other projects/duties as assigned):
Performance
- Perform salon hair services, make up applications, skincare
analysis, and product demonstrations with guests.
- Achieve individual productivity goals each week.
- Promote a culture of accountability to meet or exceed the
store's goals related to service and merchandise sales, guest
loyalty (including credit), payroll, omni-channel, and retail
shrink as set by Ulta Beauty for the store.
- Drive company profitability through operational excellence,
top-line sales growth and expense control.
- Support the planning and execution of services events that
deliver an unrivaled guest experience, drive brand partner
collaboration, and deliver on sales and payroll goals set by Ulta
Beauty.
- Review, analyze, and react to Ulta Beauty's financial and
operational reporting regularly, including services visits and
audit results, regularly and in a timely manner.
- Address underperforming metrics related to the store's service
sales and develop strategies using company programs, tools, and
resources to improve and grow these areas of the business.
- Take the initiative to stay informed regarding new and existing
industry trends, products, and services during work time, and be
knowledgeable about the ingredients and benefits of these trends,
products, and services to better serve guests.
- Maintain prompt, regular attendance as the ASM and hold all
services associates accountable to the Ulta Beauty attendance
policy.
People
- Support in the attraction, hiring, and retention of a diverse
team of service professional top talent, leveraging a variety of
methods including social media platforms, and efficiently
addressing any staffing needs and open positions for the
salon.
- Build a highly engaged team that embodies the Ulta Beauty brand
through effective collaboration, open and honest two-way
communication, prioritization of work and coaching to the behaviors
that will drive guest loyalty.
- Train, coach, and develop services professionals using company
programs, tools, and resources.
- Create an inclusive environment that inspires and encourages
the growth and engagement of associates and ensure attendance at
all required training and educational programs and classes.
- Support all aspects of associate professional development,
including training, providing individualized, competency-based
feedback and coaching, succession planning, and individual
development plans to enable continuous development and drive sales
performance.
- Establish professional peer and brand partner relationships
that foster a shared interest in collaboratively delivering on
sales and service goals.
- Promote a culture of service excellence among the leadership
team by sharing best practices, establishing priorities, and
providing support.
Process
- Be knowledgeable of and ensure compliance with Ulta Beauty's
policies, procedures, and standards for the store.
- Regularly review and appropriately react to all company
communication in a timely manner.
- Adhere to and enforce Ulta Beauty's dress code.
- Manage salon supply inventory and the ordering process,
ensuring allocated budget is adhered to and necessary products for
services are on hand.
- Use the company's task management tool as directed to
prioritize and execute store workload, including product and
marketing resets, pricing updates, inventory related tasks,
cleaning, and replenishment.
- Protect company assets and minimize loss by ensuring all store
standards and operating procedures are met, including workplace
safety, inventory control, and loss prevention.
- Support continuous improvement by influencing the adoption of
company initiatives and technology, communicating expectations, and
ensuring the execution of all store tasks.
- Support the Experience Manager and General Manager in
scheduling service associates to optimize traffic patterns and
support service professionals' productivity. :
JOB QUALIFICATIONS
Education
- Cosmetology school graduate
- Cosmetology license and/or cosmetology management license where
required by state law
Experience
- 2 - 3+ years relevant, fast-paced salon management work
experience or other relevant work experience
- Demonstrated knowledge of state board of cosmetology
regulations and hiring requirements
- Developing financial management: success with driving top-line
sales, interpreting reporting data, managing payroll budgets, and
controlling expense
- Developing leadership management: experience with attracting,
developing, and motivating top talent, swiftly adapting to change
and leading others through the change-curve, developing
collaborative relationships with others, and leading and
influencing
Skills
- Proficiency with latest salon techniques for performing
haircutting, haircolor, lightening, styling, texture, treatment,
extensions, makeup, and ear piercing services (where applicable)
and/or an aptitude to develop skills and capabilities in all
service categories.
- Proficient with basic technology (e.g., Point of Sale system,
Microsoft Office programs, and Apple devices)
- Strong collaboration and interpersonal skills
- Strong organizational skills to manage multiple tasks
- Ability to react under pressure, use good judgment in ambiguous
situations, and be flexible/adaptable
SPECIAL POSITION REQUIREMENTS
- Work a flexible, full-time schedule to include days, evenings,
weekends, and holidays
- Attend corporate business meetings and conferences
- WORKING CONDITIONS
Continuous mobility throughout the store during shift
- Frequent standing, bending, reaching, and twisting during
shift
- Continuous lifting and/or moving up to 10 lbs. during
shift
- Continuous coordination and manipulation of objects during
shift
- Frequent use of a computer, telephonic devices, and related
office supplies
If an associate has a disability that prevents them from performing
an essential function of the job, the Company will engage in the
interactive process with the associate to determine whether there
is a reasonable accommodation that will enable the associate to
perform the essential functions of the job.
About:
At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful .
Ulta Beauty is the largest North American beauty retailer and the
premier beauty destination for cosmetics, fragrance, skin care
products, hair care products and salon services. We bring
possibilities to life through the power of beauty each and every
day in our stores and online with more than 25,000 products from
approximately 500 well-established and emerging beauty brands
across all categories and price points, including Ulta Beauty's own
private label. Ulta Beauty also offers a full-service salon in
every store featuring-hair, skin, brow, and make-up services.
We will consider for employment all qualified applicants, including
those with arrest records, conviction records, or other criminal
histories, in a manner consistent with the requirements of any
applicable state and local laws, including the City of Los Angeles'
Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair
Chance Ordinance, and the New York City Fair Chance Act.
Keywords: Ulta Beauty, Pearland , Assistant Services Manager, Executive , Pearland, Texas
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