Strategic Sourcing Manager - Technology
Company: Genesys Cloud Services, Inc.
Location: Houston
Posted on: May 8, 2024
Job Description:
Genesys empowers more than 7,500 organizations in over 100
countries to improve loyalty and business outcomes by creating the
best experiences for customers and employees. Through Genesys
Cloud, the #1 AI-powered experience orchestration platform, Genesys
delivers the future of CX to organizations of all sizes so they can
provide empathetic, personalized experiences at scale. As the
trusted, all-in-one platform born in the cloud, Genesys Cloud
accelerates growth for organizations by enabling them to
differentiate with the right customer experience at the right time.
We employ more than 6,000 people across the globe who embrace
empathy and cultivate collaboration to succeed. And, while we offer
great benefits and perks like larger tech companies, our employees
have the independence to make a larger impact on the company and
take ownership of their work. Join the team and create the future
of customer experience together. Genesys is seeking a Strategic
Sourcing Manager - Technology to join the team that willsupportall
technology (XaaS/software/hardware/telco) renewals and projects for
Genesys. Thisindividualcontributor will lead high-complexity
sourcing projects andmanagesupplierrelationshipswhile working
effectively along with the businessleadersand the broader
Procurement team. The Strategic Sourcing Manager will
providemeaningfulcommercialleadershipincross-functionalproject
teams while developing and executingcreativestrategies to ensure
work is conducted with rigorous professional standards in full
compliance withorganizationalgovernance. KeyResponsibilities:
- Owns the end-to-end process of managing multiple projects and
stakeholders as anindividualcontributor on a teamsupportingthe
technology category with the ability to present (formally and
informally) to stakeholders, legal, finance,leadership team,
etc.
- Participates in fact-based negotiations andimplementscontracts
utilizing approved terms and conditions, while facilitating across
multiplesubject matter expertteams in the company.
- Developsthoroughcategory andvendor managementstrategies and
manages overall vendor performance including acting as an
escalation point in theeventof non-performance.
- Manages stakeholders through an effective
stakeholderengagementplan byunderstandingtheirneedsand aligning
businessobjectiveswithriskmitigation.
- Primary negotiator on initiatives andguidessourcingevent(RFx),
cost analysis/benchmarking, selection process, negotiation,
contractstrategyandvendor management.
- Creates and delivers a range of reports and presentations
relating to, and including, savings tracking, project status,
savings forecasts and spend profiles to key stakeholders. Ensure
metrics and action plan are in place for continuous
improvement.
- Influenceseffectively to ensure businessneedsconsider
commercial reality and do not unknowingly compromisevalue.
- Escalates keyrisksand helps achieve effective resolution.
- Accountable for quality and timeliness of critical deliverables
andcommunicationstostakeholdersand project teams.
- Manages sourcing calendar ofeventstofacilitatebudget
discussions in conjunction with the strategic finance team, IT and
stakeholders.
- Works within a cross-cultural, multi/country team
tocollaborateand perform.
- Embrace a team mentality.Supportthe development of other team
members (Specialists or Associate Sourcing Managers). Desirable
Skills: This is anexcitingopportunity for a self-starter with
apassionforcreativityand influencingpositive change. The candidate
must becreativeand should be prepared to addvalueto the long-term
direction of Strategic Sourcing strategies with a focus on
transforming from tactical to strategic. You will be part of the
development and implementation of technology category sourcing
strategies to meet challenging business targets, including cost
reduction, working capital Improvement, productivity improvement,
supplierrelationship managementeffectiveness and supply base
reduction. The role carries a very high level ofautonomyto
deliverresultswithin anenvironmentwhere processes are currently
being developed and implemented. General Traits:
- High-energy, high-integrityindividualwith the ability towork
independently, with minimal supervision, on multiple, concurrent
projects of varying complexity and priorities.
- Communication skills: Thorough written and verbalcommunication.
Able to communicate effectively with junior and senior
stakeholders.
- Accountability:Excellentsense of accountability andurgencywith
the ability to multi-task and prioritize accordingly.
- Innovation:Deepability tocreatefrom concept and an ability to
look for opportunities to apply new and evolving ideas, methods and
approaches.
- AnalyticalSkills:Problem-solving skills and techniques. Able
tounderstandspend analysis and draw out conclusions and
fact-basedchoicemaking.
- Project ManagementSkills:Ability to plan deliverables,
milestone and sign-off points, monitor activities to
achieveorganizationalgoals.
- Negotiation Skills: Able to identifywin-winsolutionsin
acomplexsituation; able to keepcalmunder pressure.
- Functional Knowledge of Procurement processes: Category
Planning, Contract LifecycleManagement, Strategic Sourcing and
SupplierRelationship Management(SRM), StakeholderEngagement.
Minimum Requirements:
- Bachelor's Degree.
- Procurement/Project Managementqualification is desirable.
- Minimum of 8yearsof experience with a Bachelor's Degree in
Supply Chain, Business, Finance, or related field, or 6yearsand
aMaster's degree, or a PhD with 3yearsof experience or
equivalent.
- Minimum of 5yearsof experience in strategic sourcing within a
software, IT, or Technology category preferably working at a Tech
Company, Private Equity backed, or start-up and working on
contracts ranging from $50k-$200m.
- Critical thinking and problem-solving skills.
- Experience developing process or part of an early-stage
Strategic Sourcing team.
- Able towork independently, as well as work in a team-orientated
andexciting,dynamic environment(aka comfortable operating in "they
grey").
- Thoroughpresentation skills including C-suite
experience/engagement.
- Highly proficient with Microsoft Office programs including
Word, Excel and PowerPoint.
- Experience with using and/or implementing
Procurement/Sourcingsolutions(e.g. Workday/Scout, DocuSign, etc.).
Key Interfaces, Internal/External:
- This important position will require establishing and
managingrelationship(s) across many layers of internal and external
interfaces.
- Reports to the Director of Strategic Sourcing, Technology
within the Procurement team.
- Interfaces withleadersat Sr. Manager, Director, Sr. Director,
Vice-President and Senior Executive levels within Genesys from all
functions including but not limited to Technology, Marketing,
Engineering, Finance, IT, and Sales. #LI-Remote Compensation: This
role has a market-competitive salary with an anticipated base
compensation range listed below. Actual salaries will vary
depending on a candidate's experience, qualifications, skills, and
location. This role might also be eligible for a commission or
performance-based bonus opportunities. $83,600.00 - $164,000.00
Benefits:
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments More details about our company benefits
can be found at the following link: If a Genesys employee referred
you, please use the link they sent you to apply. About Genesys:
Every year, Genesys orchestrates billions of remarkable customer
experiences for organizations in more than 100 countries. Through
the power of our cloud, digital and AI technologies, organizations
can realize Experience as a Service our vision for empathetic
customer experiences at scale. With Genesys, organizations have the
power to deliver proactive, predictive, and hyper personalized
experiences to deepen their customer connection across every
marketing, sales, and service moment on any channel, while also
improving employee productivity and engagement. By transforming
back-office technology to a modern revenue velocity engine Genesys
enables true intimacy at scale to foster customer trust and
loyalty. Visit. Reasonable Accommodations: If you require a
reasonable accommodation to complete any part of the application
process or are limited in the ability or unable to access or use
this online application process and need an alternative method for
applying, you or someone you know may complete the for assistance.
Please use the Candidate field in the dropdown menu to ensure a
timely response. This form is designed to assist job seekers who
seek reasonable accommodation for the application process.
Submissions entered for non-accommodation-related issues, such as
following up on an application or submitting a resume, may not
receive a response. Genesys is an equal opportunity employer
committed to equity in the workplace. We evaluate qualified
applicants without regard to race, color, age, religion, sex,
sexual orientation, gender identity or expression,marital status,
domestic partner status,national origin, genetics,
disability,military andveteran status, and other protected
characteristics. Please note that recruiters will never ask for
sensitive personal or financial information during the application
phase.
Keywords: Genesys Cloud Services, Inc., Pearland , Strategic Sourcing Manager - Technology, Executive , Houston, Texas
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