Administrative Clerk - Pathology (Pearland)
Company: Houston Methodist
Location: Pearland
Posted on: June 23, 2022
Job Description:
JOB SUMMARYAt Houston Methodist, the Administrative Clerk
position is responsible for performing general office work and
delivering exceptional customer service assistance which entails
addressing patient inquiries and providing an overall welcoming
environment. This position's responsibilities will include
producing, filing and distributing reports to designated areas. The
Administrative Clerk position will perform a variety of routine
clerical tasks of limited complexity under general supervision,
ensuring the department's patient, visitor and customer
interactions are in accordance with Houston Methodist's ICARE
values of integrity, compassion, accountability, respect and
excellence and established standard operating procedures which
includes all staff providing unparalleled patient care and customer
service in a timely, professional and safe manner. PATIENT AGE
GROUP(S) AND POPULATION(S) SERVEDRefer to departmental "Scope of
Service" and "Provision of Care" plans, as applicable, for
description of primary age groups and populations served by this
job for the respective HM entity.HOUSTON METHODIST EXPERIENCE
EXPECTATIONS
- Provide personalized care and service by consistently
demonstrating our I CARE values:
- INTEGRITY: We are honest and ethical in all we say and do.
- COMPASSION: We embrace the whole person including emotional,
ethical, physical, and spiritual needs.
- ACCOUNTABILITY: We hold ourselves accountable for all our
actions.
- RESPECT: We treat every individual as a person of worth,
dignity, and value.
- EXCELLENCE: We strive to be the best at what we do and a model
for others to emulate.
- Focuses on patient/customer safety
- Delivers personalized service using HM Service Standards
- Provides for exceptional patient/customer experiences by
following our Standards of Practice of always using Positive
Language (AIDET, Managing Up, Key Words)
- Intentionally rounds with patients/customers to ensure their
needs are being met
- Involves patients (customers) in shift/handoff reports
byenabling their participation in their plan of care as applicable
to the given jobPRIMARY JOB RESPONSIBILITIESJob responsibilities
labeled EF capture those duties that are essential functions of the
job.PEOPLE - 25%
- Promotes a positive work environment and contributes to a
dynamic, team focused work unit that actively helps one another to
achieve optimal department results. Collaborates with all members
of the patient care team by actively communicating and reporting
pertinent patient care information and data in a comprehensive
manner. (EF)
- Develops ongoing relationships and interactions with internal
stakeholders and clinicians; Conducts self in a manner that is
congruent with cultural diversity and inclusion principles.
(EF)
- Provides contributions towards improvement of department scores
for employee engagement on department scorecard, i.e. peer-to-peer
accountability. (EF)SERVICE - 25%
- Accurately and thoroughly enters all relevant information into
systems, optimizing all available computer software. Properly
gathers, reviews, duplicates and distributes patient medical
information. Prepares and maintains patient files, as appropriate.
(EF)
- Performs routine office typing, including envelopes, memos,
physician notes and physician orders, as appropriate. Prepares and
maintains general office files. (EF)
- Prints, collates and distributes reports to designated areas.
(EF)
- Coordinates patient flow with support area staff. Actively
participates in organizing the work flow, problem-solving, and
managing multiple ongoing priorities with minimal supervision.
(EF)
- Contributes to meeting/exceeding department and organization
targets for patient satisfaction measures. (EF)QUALITY/SAFETY -
20%
- Coordinates and processes requests for medical information
according to policies and procedures. Maintains and accurately
updates routine reports, forms and log sheets. (EF)
- Maintains a safe environment, following all policies and
procedures for safety, hazardous material. Reports accidents
promptly and corrects minor safety hazards in accordance with
regulations and standards. (EF)
- Identifies and escalates issues and opportunities for
improvement. Follows up on action items to ensure completion of
assignments. Contributes towards improving department/practice
quality and safety scores. (EF)FINANCE - 15%
- Uses resources efficiently; does not waste supplies.
Inventories and orders office supplies following established
department standards. Assists with routine equipment
troubleshooting such as paper jams, ink cartridge replacement, etc.
(EF)
- Self-motivated to independently manage time effectively and
prioritize daily tasks, minimizing incidental overtime. Utilizes
time efficiently and helps other team members.
(EF)GROWTH/INNOVATION - 15%
- Identifies and assumes responsibility of own learning needs and
seeks continuing education opportunities to meet those needs.
Completes and updates the My Development Plan on an on-going basis.
Ensures own career discussions occur with appropriate management.
(EF)
- Offers innovative solutions through participation in
performance improvement projects and activities. Follows up on
action items to ensure completion of assignments. (EF)This job
description is not intended to be all inclusive; the employee will
also perform other reasonably related business/job duties as
assigned. Houston Methodist reserves the right to revise job duties
and responsibilities as the need arises. EDUCATION REQUIREMENTS
- High School diploma or equivalent education (examples include:
GED, verification of homeschool equivalency, partial or full
completion of post-secondary education, etc.) EXPERIENCE
REQUIREMENTS
- One year of clerical experience with computer skills including
spreadsheet and word processing applicationsCERTIFICATIONS,
LICENSES AND REGISTRATIONS REQUIRED
- NoneKNOWLEDGE, SKILLS AND ABILITIES REQUIRED
- Demonstrates the skills and competencies necessary to safely
perform the assigned job, determined through on-going skills,
competency assessments, and performance evaluations
- Sufficient proficiency in speaking, reading, and writing the
English language necessary to perform the essential functions of
this job, especially with regard to activities impacting patient or
employee safety or security
- Ability to effectively communicate with patients, physicians,
family members and co-workers in a manner consistent with a
customer service focus and application of positive language
principles
- Demonstrates a high level of maturity with demonstrated
self-confidence and ability to make decisions
- Conducts self in a professional manner at all times
- Excellent written and verbal communication skills
- Demonstrates a learning attitude toward solving problems, using
good reasoning and judgment in a high stress environment
- Demonstrates a positive demeanor and strong multi-tasking
abilities
- Ability to work with peers in a team situation
- Very strong organization skills and detail-oriented nature
- Professional handling of exposure to confidential/sensitive
information
- Proficient in computer skills for documentation SUPPLEMENTAL
REQUIREMENTSWork AttireYes/NoUniform NoScrubsYesBusiness
professionalYesOther (dept approved) YesOn-Call* No (for Non-Exempt
or Exempt jobs)*Note that employees may be required to be on-call
during emergencies (ie. Disaster, Severe Weather Event, etc)
regardless of selection above. - -Travel** -May require travel
within Yes -Houston Metropolitan area -May require travel outside
No of Houston Metropolitan area -**Travel specifications may vary
by department. Please note any other special considerations to this
job: __________________________Houston Methodist Specialty
Physician Group - As one of the nation's leading hospitals and
academic medical centers Houston Methodist has brought together
some of the nation's leading experts in multiple specialties to
serve our patients. - As part of Houston Methodist Specialty
Physician Group (HMSPG), these specialists not only provide
excellent clinical care, but are on the forefront of research,
developing leading-edge technologies and treatments, and teaching
the medical pioneers of tomorrow. - This combination of clinical
service, research and academics ensures patients have access to the
latest in treatments and technologies while providing the best in
comprehensive patient care. - Established as a non-profit
corporation and certified by the Texas State Board of Medical
Examiners, HMSPG enables physicians to maintain autonomy with
respect to their clinical practice while growing their practice
within an academic environment.
Keywords: Houston Methodist, Pearland , Administrative Clerk - Pathology (Pearland), Healthcare , Pearland, Texas
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