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CLUB Customer Service Outfitter

Company: Cabela's
Location: Pearland
Posted on: September 8, 2020

Job Description:

Position Summary: Providing world class customer service while ensuring a pleasant and productive shopping experience for all customers. Product experts of the CLUB program by properly providing and, presenting customers with the benefits of becoming a CLUB Member while executing account servicing, and other CLUB processes from start to finish. Other responsibilities include: - Acquiring and activating new members - CLUB sales - Customer experience - Peer coaching and influencing - Regulatory compliance Ability to consistently exceed customer expectations and show commitment to Bass Pro Shops & Cabelas Core Values. Essential Functions: - Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers. - Proactively greets customers and presents them with the opportunity to become a Bass Pro Shops & Cabelas CLUB Member or provides current member with a unique and exclusive experience. - Executes all Bass Pro Shops & Cabelas CLUB operational and compliance programs. - Demonstrate products to customers. - Knowledgeable of advertised sales. - Responsible for helping meet metric goals and objectives for self and store. - Responsible for keeping CLUB inventory accurate and keeping the CLUB Booth clean and organized. - Provides full CLUB Member experience including service processes such as processing payments, answering account questions, and processing applications. - Provides daily feedback and reports in a timely and accurate manner. - Provides peer coaching, recognition, and support as a CLUB advocate and representative. - Providing service to all areas of the store based on business need. - All other duties as assigned by leadership. Experience/Qualifications: Minimum Degree Required: High School Diploma or Equivalent Preferred Degree: N/A Certificate(s) or License(s): N/A Experience: 0 to 2+ Years Experience Other Skills/Abilities: - Must be able to read documents, printouts, reports, computer screens, and other written communication. - Must be able to hear well enough to communicate with customers and co-workers. - Must be able to stand and/or walk to assist customers on the sales floor, etc. - Must be able to stock products at various racking levels, use step-stool or ladder, etc. - Must be able to place product on/off conveyor, trucks, shelving, etc. - Must be able to write, type, and use phone system. - Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Bass Pro Shops

Keywords: Cabela's, Pearland , CLUB Customer Service Outfitter, Hospitality & Tourism , Pearland, Texas

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