Field Service Manager
Company: Air Specialists
Location: Pearland
Posted on: January 14, 2023
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Job Description:
Field Service ManagerWe re looking for a Field Service Manager
to deliver the highest quality technical training and development
to our current Technicians while also creating an elite customer
experience in residential HVAC repair and installation. As a Field
Service Manager, you will work as part of a dynamic and passionate
team. You will diagnose and repair heating and cooling systems and
lead customers to informed and confident buying decisions. We are
committed to treating customers with the highest integrity. We will
never compromise our integrity to generate revenue. In fact, WE DON
T WANT YOU EVER TO USE HIGH-PRESSURE SALES TACTICS. Instead, we
will teach you a philosophy of creating alternative solutions that
a customer will choose from. Our experience thus far has been
overwhelming and TECHNICIAN COMPENSATION OVER THE LAST YEAR IS THE
HIGHEST IT HAS EVER BEEN. Most importantly, we have been getting
great reviews from our customers!Responsibilities:Ride with and
develop service technicians on technical and professional
processes. Help our technicians with the following:Know how to
establish customer rapport to offer the right solutions to our
customers by asking the right lifestyle questions before
troubleshooting heating and cooling systems. Educate and assist
customers in choosing the best options and maintenance plans.
Explain replacement opportunities for aging, inefficient or
underperforming systems. Understand our sales philosophy and hold
yourself accountable for using the Nexstar way to its highest
potential. Show yourself as professional and knowledgeable to win
new referrals and repeat business. Maintain a clean, organized job
site and well-inventoried truck. Participate actively in all
training exercises, morning meetings, trade shows, and retreats.
Train and mentor apprentices to ensure quick, accurate repairs and
installations. Be accurate and timely with invoices, time cards,
curbside feedback and option sheets.Requirements:
Keywords: Air Specialists, Pearland , Field Service Manager, IT / Software / Systems , Pearland, Texas
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