PFS Technology Support Lead
Company: JPMorganChase
Location: Houston
Posted on: April 1, 2026
|
|
|
Job Description:
Description Join our dynamic team to innovate and refine
technology operations, impacting the core of our business services.
As a Technology Support Lead in Commercial & Investment Bank, you
will play a leadership role in ensuring the operational stability,
availability, and performance of our production services. Critical
thinking while overseeing day-to-day maintenance of the firm’s
systems will be key and set you up for success as you navigate
tasks related to identifying, troubleshooting, and resolving issues
to ensure a seamless user experience. Job Responsibilities Lead
teams of technologists that provide end-to-end application or
infrastructure service delivery for the successful business
operations of the firm Execute policies and procedures that ensure
operational stability and availability Monitor production
environments for anomalies, address issues, and drive evolution of
utilization of standard observability tools Escalate and
communicate issues and solutions to the business and technology
stakeholders, actively participating from incident resolution to
service restoration Lead incident, problem, and change management
in support of full stack technology systems, applications, or
infrastructure Investigate and resolve data-related incidents,
including quality issues, performance problems, and connectivity
failures. Perform root cause analysis on production issues and
implement preventive measures to reduce future occurrences.
Collaborate with development teams to troubleshoot complex data
pipeline issues and system anomalies. Analyze large datasets to
identify patterns, anomalies, and potential data quality concerns,
executing validation and reconciliation procedures. Interface with
business users, traders, and analysts to understand data
requirements, optimize data feeds, and resolve issues. Support on
late night and weekends shifts on rotational basis Required
qualifications, capabilities, and skills 5 years of experience or
equivalent expertise troubleshooting, resolving, and maintaining
information technology services Experience managing applications or
infrastructure in a large-scale technology environment both on
premises and public cloud Proficient in observability and
monitoring tools and techniques Experience executing on processes
in scope of the Information Technology Infrastructure Library
(ITIL) framework Experience with Control M and Autosys Scheduler
Experience developing and supporting applications built on Python,
Java, or .NET framework Experience with relational databases and
ability to write complex SQL queries Experience with large-scale
data processing and analysis techniques Proficiency in SQL and
understanding of relational database concepts Familiarity with
Unix/Linux operating systems and shell scripting Understanding of
data structures, algorithms, and performance optimization
principles Preferred qualifications, capabilities, and skills
Working knowledge in one or more general purpose programming
languages and/or automation scripting Practical experience with
public cloud Experience with other database technologies (Oracle,
Sybase, PostgreSQL) Knowledge of financial markets and trading
systems Familiarity with data visualization tools and statistical
analysis Experience with version control systems (Git) and agile
development methodologies Understanding of network protocols and
system architecture concepts
Keywords: JPMorganChase, Pearland , PFS Technology Support Lead, IT / Software / Systems , Houston, Texas
