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Healthcare Services Representative I- Part Time (Contact Center)

Company: Kelsey-Seybold
Location: Pearland
Posted on: May 3, 2021

Job Description:

Healthcare Services Representative I- Part Time Location: Pearland Administrative OfficeDepartment: Contact CenterJob Type: Part Time-- Benefits EligibleThis position requires full-time training 8:00 AM - 4:30 PM, prior to part-time scheduleCOMPANY PROFILEKelsey-Seybold Clinic. Kelsey-Seybold Clinic is Houstons premier multispecialty group practice, founded in 1949 by Dr. Mavis Kelsey. With 19 clinic locations and more than 400 physicians, Kelsey-Seybold provides medical care in 55 medical specialties and is home to a nationally accredited Breast Diagnostic Center, Endoscopy Center, Infusion Center and Cancer Center. Our mission is to provide our team members with exceptional opportunities for professional and personal growth.JOB SUMMARYSchedules appointments in a prompt and courteous manner utilizing a PC. Confirms appointments and handles cancellations in a timely, efficient and courteous manner. Is able to problem solve for patients utilizing identified resources. Provides comprehensive service to facilitate a resolution for any caller request. Acquires and maintains computer skills to effectively utilize applicable software.EDUCATION REQUIREMENTS & EXPERIENCE REQUIREMENTS(A = basics; B = preferred)EducationA.High school diplomaB.ExperienceA.1 year experience in a high volume contact center OR 1 year of customer service experience.B.2 years contact center or customer service experience with PC experience and knowledge of MS Word and Excel.SkillsA.Excellent customer service and telephone etiquette skillsB.Insurance knowledge of HMOs, PPOs, POS EPOs and indemnity plansSpecial SkillsA.Critical thinking skills.B.Ability to exercise good judgment in a high volume contact center while maintaining a professional attitudeOtherA.Ability to speak, write and understand the English languageB.WORKING ENVIRONMENTCall CenterID: 2021-24128 External Company URL: Street: 11511 Shadow Creek Pkwy

Keywords: Kelsey-Seybold, Pearland , Healthcare Services Representative I- Part Time (Contact Center), Other , Pearland, Texas

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