Healthcare Services Representative I- Part Time (Contact Center)
Company: Kelsey-Seybold
Location: Pearland
Posted on: May 3, 2021
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Job Description:
Healthcare Services Representative I- Part Time Location:
Pearland Administrative OfficeDepartment: Contact CenterJob Type:
Part Time-- Benefits EligibleThis position requires full-time
training 8:00 AM - 4:30 PM, prior to part-time scheduleCOMPANY
PROFILEKelsey-Seybold Clinic. Kelsey-Seybold Clinic is Houstons
premier multispecialty group practice, founded in 1949 by Dr. Mavis
Kelsey. With 19 clinic locations and more than 400 physicians,
Kelsey-Seybold provides medical care in 55 medical specialties and
is home to a nationally accredited Breast Diagnostic Center,
Endoscopy Center, Infusion Center and Cancer Center. Our mission is
to provide our team members with exceptional opportunities for
professional and personal growth.JOB SUMMARYSchedules appointments
in a prompt and courteous manner utilizing a PC. Confirms
appointments and handles cancellations in a timely, efficient and
courteous manner. Is able to problem solve for patients utilizing
identified resources. Provides comprehensive service to facilitate
a resolution for any caller request. Acquires and maintains
computer skills to effectively utilize applicable
software.EDUCATION REQUIREMENTS & EXPERIENCE REQUIREMENTS(A =
basics; B = preferred)EducationA.High school diplomaB.ExperienceA.1
year experience in a high volume contact center OR 1 year of
customer service experience.B.2 years contact center or customer
service experience with PC experience and knowledge of MS Word and
Excel.SkillsA.Excellent customer service and telephone etiquette
skillsB.Insurance knowledge of HMOs, PPOs, POS EPOs and indemnity
plansSpecial SkillsA.Critical thinking skills.B.Ability to exercise
good judgment in a high volume contact center while maintaining a
professional attitudeOtherA.Ability to speak, write and understand
the English languageB.WORKING ENVIRONMENTCall CenterID: 2021-24128
External Company URL: Street: 11511 Shadow Creek Pkwy
Keywords: Kelsey-Seybold, Pearland , Healthcare Services Representative I- Part Time (Contact Center), Other , Pearland, Texas
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