The purpose of this
job is to perform clerical tasks in the water utility billing
function, assist customers with water and sewer issues, and
performs duties related to customer satisfaction in a fast-paced
class works under close to general supervision according to set
procedures but determines how or when to complete
Regular and timely
Complete daily deposit form with
Customer Service Representative II or Customer Service
Reconcile cash drawer daily and
deliver to Customer Service Representative II or Customer Service
Assists customers with questions
regarding utility billing and resolve customer complaints over the
phone, over the counter, by email and by mail.
Review and process applications for
new service and for discontinuance of service.
Process payments received by
customers from over the counter, by phone and by mail.
Enter new deposits, disconnects,
transfers, reconciles errors, etc., into computer
Prepare work orders for utility
disconnections, reconnections, new orders, and other service
Notify residents regarding
termination of service for non-payment.
Assemble and maintain various
Contribute to team effort by
performing other related duties as assigned.
school diploma or equivalent is required.
of one (1) year of experience involving cash collections and
customer service required.
contact experience working in a phone center or fast paced
in English/Spanish, preferred.
years of extensive public contact in customer service or collection
agency capacity with cash collection experience, preferred, or an
equivalent combination of education and experience.
Class "C" Texas Driver's License.
Job Posted by ApplicantPro