Customer Service Clerk

Company: City of Pearland, TX
Location: Pearland
Posted on: May 3, 2021

Job Description:

The purpose of this job is to perform clerical tasks in the water utility billing function, assist customers with water and sewer issues, and performs duties related to customer satisfaction in a fast-paced environment.

This class works under close to general supervision according to set procedures but determines how or when to complete tasks.

Essential Functions

Regular and timely attendance.

Complete daily deposit form with Customer Service Representative II or Customer Service Supervisor.

Reconcile cash drawer daily and deliver to Customer Service Representative II or Customer Service Supervisor.

Assists customers with questions regarding utility billing and resolve customer complaints over the phone, over the counter, by email and by mail.

Review and process applications for new service and for discontinuance of service.

Process payments received by customers from over the counter, by phone and by mail.

Enter new deposits, disconnects, transfers, reconciles errors, etc., into computer database.

Prepare work orders for utility disconnections, reconnections, new orders, and other service orders.

Notify residents regarding termination of service for non-payment.

Assemble and maintain various reports.

Contribute to team effort by performing other related duties as assigned.

Education:

High school diploma or equivalent is required.

A minimum of one (1) year of experience involving cash collections and customer service required.

Public contact experience working in a phone center or fast paced environment, preferred.

Bilingual in English/Spanish, preferred.

Two (2) years of extensive public contact in customer service or collection agency capacity with cash collection experience, preferred, or an equivalent combination of education and experience.

Valid, Class "C" Texas Driver's License.

Keywords: City of Pearland, TX, Pearland , Customer Service Clerk, Other , Pearland, Texas