Healthcare Services Bilingual Representative I (Contact Center)
Company: Kelsey Seybold Clinic
Location: Pearland
Posted on: May 3, 2021
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Job Description:
Overview Healthcare Services Multilingual Representative I Location: Pearland Administrative Office Department: Contact CenterJob Type: Full Time COMPANY PROFILE Kelsey-Seybold Clinic. Your Doctors for Life. Kelsey-Seybold Clinic is Houston's premier multispecialty group
practice, founded in 1949 by Dr. Mavis Kelsey. With 19 clinic
locations and more than 400 physicians, Kelsey-Seybold provides
medical care in 55 medical specialties and is home to a nationally
accredited Breast Diagnostic Center, Endoscopy Center, Infusion
Center and Cancer Center. Our mission is to provide our team
members with exceptional opportunities for professional and
personal growth. JOB SUMMARY Schedules appointments in a prompt and courteous manner
utilizing a PC. Confirms appointments and handles cancellations in
a timely, efficient and courteous manner. Is able to problem solve
for patients utilizing identified resources. Provides comprehensive
service to facilitate a resolution for any caller request. Acquires
and maintains computer skills to effectively utilize applicable
software. EDUCATION REQUIREMENTS & EXPERIENCE REQUIREMENTS (A = basics; B = preferred) Education A. High school diploma B. Experience A. 1 year experience in a high volume contact center OR 1 year of
customer service experience. B. 2 years contact center or customer service experience with PC
experience and knowledge of MS Word and Excel. Skills A. Excellent customer service and telephone etiquette skills B. Insurance knowledge of HMOs, PPOs, POS EPOs and indemnity
plans Special Skills A. Critical thinking skills. B. Ability to exercise good judgment in a high volume contact
center while maintaining a professional attitude Other A. Ability to fluently speak, write and understand both the English
and Spanish languages B. WORKING ENVIRONMENT Call Center
Keywords: Kelsey Seybold Clinic, Pearland , Healthcare Services Bilingual Representative I (Contact Center), Other , Pearland, Texas
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