Virtual Health and Digital Patient Experience Lead
Company: Kelsey Seybold Clinic
Location: Pearland
Posted on: May 3, 2021
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Job Description:
Overview Virtual Health and Digital Patient Experience Lead Location: Pearland Administrative Office Job Type: Full Time
Department: Administration Company Profile Kelsey-Seybold Clinic. Changing the Way Health Cares. Kelsey-Seybold Clinic is Houston's premier multispecialty group
practice, founded in 1949 by Dr. Mavis Kelsey. With 19 clinic
locations and more than 400 physicians, Kelsey-Seybold provides
medical care in 55 medical specialties and is home to a nationally
accredited Breast Diagnostic Center, Endoscopy Center, Infusion
Center and Cancer Center. Our mission is to provide our team
members with exceptional opportunities for professional and
personal growth. JOB SUMMARY The Virtual Health and Digital Patient Experience Lead position
is responsible for leading the strategy and direction as well as
serving as lead for various projects related to the virtual health
and digital patient experience programs for the Kelsey-Seybold
health system. The position will work closely with both operations
and clinical leadership with a dedicated focus on virtual and
digital interactions with patients. The scope of work includes
leading projects related to new virtual and digital offerings,
continuous monitoring of both usage and survey data, and helping to
drive continuous improvement and adoption of the virtual and
digital product offerings. The position will stay up-to-date on
industry trends and work with vendors pushing new enhancements
while focusing on remaining a leader in the virtual health and
digital space. EDUCATION REQUIREMENTS & EXPERIENCE REQUIREMENTS (A = basics; B = preferred) Education A. Bachelor's degree B. Master's or other advanced degree Experience A. 5+ years of experience in leading virtual health and digital
patient experience platforms, preferably within a health system, or
similar setting. B. 5+ years of experience within the Epic software system,
specifically with the MyChart module, or equivalent healthcare
patient portal and app experience. Licenses A. Valid Texas Driver's License B. Special Skills A. Healthcare knowledge, Video Platforms, Patient Portals /
Mobile B. Epic EMR / MyChart, RESTful Web Services, HL7 / FHIR, Chatbots,
Artificial Intelligence / Machine Learning, DevOps, Agile, APIs Other A. Proven communication, presentation, teamwork, project
management, problem solving, and technical skills are required.
Candidates must have a positive and "can do" attitude. Experience
Ability to see the "big picture" of the organization needs while
being able to directly work with staff to design and deliver
solutions. Stays up-to-date with relevant technologies. B. Ability to learn quickly and keep up with relevant digital
patient experience in healthcare industry. WORKING ENVIRONMENT Office
Keywords: Kelsey Seybold Clinic, Pearland , Virtual Health and Digital Patient Experience Lead, Other , Pearland, Texas
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