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Virtual Health and Digital Patient Experience Lead

Company: Kelsey Seybold Clinic
Location: Pearland
Posted on: May 3, 2021

Job Description:

Overview

Virtual Health and Digital Patient Experience Lead

Location: Pearland Administrative Office Job Type: Full Time Department: Administration

Company Profile

Kelsey-Seybold Clinic. Changing the Way Health Cares.

Kelsey-Seybold Clinic is Houston's premier multispecialty group practice, founded in 1949 by Dr. Mavis Kelsey. With 19 clinic locations and more than 400 physicians, Kelsey-Seybold provides medical care in 55 medical specialties and is home to a nationally accredited Breast Diagnostic Center, Endoscopy Center, Infusion Center and Cancer Center. Our mission is to provide our team members with exceptional opportunities for professional and personal growth.

JOB SUMMARY

The Virtual Health and Digital Patient Experience Lead position is responsible for leading the strategy and direction as well as serving as lead for various projects related to the virtual health and digital patient experience programs for the Kelsey-Seybold health system. The position will work closely with both operations and clinical leadership with a dedicated focus on virtual and digital interactions with patients. The scope of work includes leading projects related to new virtual and digital offerings, continuous monitoring of both usage and survey data, and helping to drive continuous improvement and adoption of the virtual and digital product offerings. The position will stay up-to-date on industry trends and work with vendors pushing new enhancements while focusing on remaining a leader in the virtual health and digital space.

EDUCATION REQUIREMENTS & EXPERIENCE REQUIREMENTS

(A = basics; B = preferred)

Education

A.

Bachelor's degree

B.

Master's or other advanced degree

Experience

A.

5+ years of experience in leading virtual health and digital patient experience platforms, preferably within a health system, or similar setting.

B.

5+ years of experience within the Epic software system, specifically with the MyChart module, or equivalent healthcare patient portal and app experience.

Licenses

A.

Valid Texas Driver's License

B.

Special Skills

A.

Healthcare knowledge, Video Platforms, Patient Portals / Mobile

B.

Epic EMR / MyChart, RESTful Web Services, HL7 / FHIR, Chatbots, Artificial Intelligence / Machine Learning, DevOps, Agile, APIs

Other

A.

Proven communication, presentation, teamwork, project management, problem solving, and technical skills are required. Candidates must have a positive and "can do" attitude. Experience Ability to see the "big picture" of the organization needs while being able to directly work with staff to design and deliver solutions. Stays up-to-date with relevant technologies.

B.

Ability to learn quickly and keep up with relevant digital patient experience in healthcare industry.

WORKING ENVIRONMENT

Office

Keywords: Kelsey Seybold Clinic, Pearland , Virtual Health and Digital Patient Experience Lead, Other , Pearland, Texas

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