System Support Analyst
Location: Pearland Administrative Office
Department: Gen Admin- System SupportJob Type: Full Time
Kelsey-Seybold Clinic. Changing the Way Health Cares.
Kelsey-Seybold Clinic is Houston's premier multispecialty group
practice, founded in 1949 by Dr. Mavis Kelsey. With more than 21
clinic locations and more than 400 physicians, Kelsey-Seybold
provides medical care in 55 medical specialties and is home to a
nationally accredited Breast Diagnostic Center, Endoscopy Center,
Infusion Center and Cancer Center. Our mission is to provide our
team members with exceptional opportunities for professional and
Provide system support specific to the validation and building
of Provider, Vendor, and Place of Service tasks within Tapestry.
Provide Service Support to Managed Care Operations and KSPA
applicable to building and testing of Provider contracts,
Troubleshoot contract build. Develop work queues, Complete the EDI
and Eligibility load process; Support implementation and upgrades
to software applications. Works with Business Owners, System
Support, and IT Teams to assess and develop best practice models.
Participate in testing initiatives.
Provides information system administration and support to EPIC
Tapestry and Benefits modules. Utilize analytical skills to
build/maintain system applications in EPIC. Responsible for
Benefit/Employers Group set up and maintenance, training and
support of Plan benefit build related tasks, Monitors and resolve
system issues, utilize analytical skills to troubleshoot Epic
issues and end user difficulties. Performs technical analysis,
evaluates new technology and enhancements and optimization
opportunities and configures system for business owners. Provides
exceptional customer service to all departments Achieve an in depth
knowledge of Epic software and develop a close working relationship
with business owners and stake holders Other duties as
EDUCATION REQUIREMENTS & EXPERIENCE REQUIREMENTS
(A = basics; B = preferred)
Four year degree (BA, BS in business or other related field) or
comparable Information Systems Application experience or KSC
experience (will substitute experience year-for -year to meet
- Minimum 3 years' experience with healthcare applications,
system design, configuration or support. Demonstrated knowledge of
claims processing, vendor contracting, and benefit plan
4-6 years' experience in a Managed Care environment
Valid Driver's License.
Strong ability to translate administrative and operating
requirements specific to EPIC Tapestry System into clear, specific
actionable system configurations and the ability to implement those
configurations. Ability to test and audit Provider, Vendor, and
Benefit system configurations to assure functional accuracy.
Microsoft office including Excel and MS Access.
Strong analytical and reporting skills.
Demonstrable knowledge of clinical data sets (CPT, HCPS,
- Excellent written and verbal skills. Ability to read and
interpret industry documents. Must be flexible, detail oriented,
and able to work within tight deadlines. Must exhibit exceptional
customer service to internal and external customers. Epic Tapestry
Certification required within 9 months of assuming position. Epic
Benefits Certification required within 18 months of assuming