Contact Center Team Leader

Company: Jobleads
Location: Pearland
Posted on: May 3, 2021

Job Description:

Service to others. Work/life balance for you. Kelsey-Seybold Clinic 24/7 Appointment Scheduling 713.442.0427 The health information contained on this website is for educational purposes only and does not constitute medical advice or a guaranty of treatment, outcome, or cure. Please consult with your healthcare provider for specific medical advice. This information is not intended to create a physician-patient relationship between Kelsey-Seybold Clinic or any physician and the reader. The Kelsey-Seybold Clinic service mark is licensed from St. Luke's Episcopal Health System. Kelsey-Seybold Clinic | Careers | CONTACT CENTER TEAM LEADER (College Station, TX) in College Station, Texas | Careers at Contact Center 2 Skip to Main Content Please Enable Cookies to Continue Please enable cookies in your browser to experience all the personalized features of this site, including the ability to apply for a job. Welcome page Returning Candidate? Log back in! CONTACT CENTER TEAM LEADER (College Station, TX) Location US-TX-College Station Posted Date 2 days ago (4/15/2021 8:29 PM) Job ID 2021-24233 Category Clerical/Administrative Support Overview CONTACT CENTER TEAM LEADER Location: Bryan/College Station Contact Center Department: Contact Center J ob Type: Full-Time COMPANY PROFILE Kelsey-Seybold Clinic. Changing the way health cares. Kelsey-Seybold Clinic is Houston's premier multispecialty group practice, founded in 1949 by Dr. Mavis Kelsey. With more than 21 clinic locations and more than 400 physicians, Kelsey-Seybold provides medical care in 55 medical specialties and is home to a nationally accredited Breast Diagnostic Center, Endoscopy Center, Infusion Center and Cancer Center. Our mission is to provide our team members with exceptional opportunities for professional and personal growth. JOB SUMMARY:Describe purpose and function of position in three to four sentences: The Contact Center Team Lead reports directly to the Contact Center Management Team. The Contact Center Team Leader provides leadership, coaching, development and supports their team of Healthcare Service Representatives (HSRs) to attain the Contact Center service and performance goals. This position is responsible for identifying training and performance needs, monitoring phone performance, developing action plans for improving and sustaining team performance as well as participating and completing special projects as assigned. The Team Leader works closely with partners both inside and outside of the Contact Center to ensure the success of the department's day-to-day activities and fulfill the division's goals. The Team Leader position is responsible for ensuring that Corporate and Contact Center policies are followed as well as helping to identify and execute changes in policy and procedures. EDUCATION REQUIREMENTS & EXPERIENCE REQUIREMENTS (A = basics; B = preferred) Education A. Associates Degree in Business, Health Care or related field or equivalent work experience B. Bachelors e Degree in Business, Health Care or related field Experience A. 2 years supervisory experience in a call center environment (or equivalent experience) Previous customer service experience B. 3 - 5 years supervisory experience in a health care related call center. Licenses A. B. Special Skills A. Experience using Microsoft Excel, Microsoft Power Point, Microsoft Word Knowledge and experience with Call Center technologies including Call Routing and Workforce Management systems. B. Previous experience and knowledge of Nortel Symposium Experience and knowledge of Blue Pumpkin Workforce Management system Other A. Strong ability to coach, counsel and motivate performance to achieve winning results Fluent in verbal and written English Strong communication and interpersonal skills with the ability to effectively listen and communicate complex information in a clear and concise manner. Ability to work in a fast paced deadline-oriented environment with a high level of accuracy and excellent attention to detail Strong organizational and time management skills Effective project management skills B. Fluent in Conversational Spanish WORKING ENVIRONMENT Office Options Apply for this job online Apply Share Refer this job to a friend Refer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Loading... If you elect to apply online, you will choose a Login ID, select a Password and be asked to complete a brief profile and create your resume.Apply for this job by completing the ONLINE FORM Kelsey-Seybold Clinic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or protected veteran status. If you would like more information about your EEO rights as an applicant under the law, please click here .Kelsey-Seybold is a VEVRAA Federal Contractor and desires priority referrals of protected veterans. Application FAQs Software Powered by iCIMS

Keywords: Jobleads, Pearland , Contact Center Team Leader, Other , Pearland, Texas