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Healthcare Services Representative I- Part Time(Contact Center)

Company: Kelsey-Seybold
Location: Pearland
Posted on: June 6, 2021

Job Description:

Kelsey-Seybold Clinic, a Houston tradition in patient-centered care, is a multispecialty clinic with over 25 locations and comprises more than 500 physicians providing primary and specialty care in a collaborative manner.

 

With 55 different clinical and non-clinical specialties, you can design a career path at Kelsey-Seybold Clinic that allows you to grow your future in a completely new direction.

 

Kelsey-Seybold Clinic is changing the way health cares.

 


Schedules appointments in a prompt and courteous manner utilizing a PC.  Confirms appointments and handles cancellations in a timely, efficient and courteous manner.  Is able to problem solve for patients utilizing identified resources.  Provides comprehensive service to facilitate a resolution for any caller request.  Acquires and maintains computer skills to effectively utilize applicable software.


Healthcare Services Representative I- Part Time 

Location: Pearland Administrative Office

Department: Contact Center
Job Type: Part Time-- Benefits Eligible

 

*This position requires full-time training 8:00 AM - 4:30 PM, prior to part-time schedule *

 

EDUCATION REQUIREMENTS & EXPERIENCE REQUIREMENTS

(A = basics; B = preferred)

 

Education

A.

High school diploma

B.

 

Experience

A.

1 year experience in a high volume contact   center OR 1 year of customer service experience.

B.

2 years contact center or customer service   experience with PC experience and knowledge of MS Word and Excel.

Skills

A.

Excellent customer service and telephone   etiquette skills

B.

Insurance knowledge of HMOs, PPOs, POS EPOs   and indemnity plans

Special Skills

A.

Critical thinking skills.

B.

Ability to exercise good judgment in a high   volume contact center while maintaining a professional attitude

Other

A.

Ability to speak, write and understand the   English language

B.

 

 

WORKING ENVIRONMENT

Call Center

Keywords: Kelsey-Seybold, Pearland , Healthcare Services Representative I- Part Time(Contact Center), Other , Pearland, Texas

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