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Receptionist Bilingual Spanish English Required

Company: Cole Health
Location: Pearland
Posted on: January 10, 2022

Job Description:

Ill be having my 10 year anniversary with the company this coming October. Ive been with Cole because the culture is unparalleled. My coworkers feel like my family and the amount of support emotionally and within my field of work is incredibly fulfilling. Cole provides me the opportunity grow within the company and to meet and work with others who share drive and compassion for helping others - Patient Care Manager

Schedule: Monday - Wednesday 2:00pm-7:00pm; Thursday 3:00pm-8:00pm , Friday 2:30pm-7:00pm and 1-2 Saturday per month

Location: 8603 Broadway Street, Suite # 170 Pearland, Texas 77584

The receptionist position is responsible for greeting clients, answering telephones, and maintaining daily schedules. The receptionist reports to the designated manager on site.

The following is a summary of major essential functions of the receptionist position. Specific functions may, from time to time, change. These functions include:

Essential Functions:

Team Responsibility

Treat fellow administrative team members, clients and therapists with respect and politeness. To come to work on time and follow established dress code policies.

Operational Responsibility

* Greet clients. Give necessary documents to be completed at time evaluation or therapy to clients. Checking patients in Scheduler and contacts the necessary therapists when necessary. Collects and processes co-pays from clients, following standard work.
* Professionally answer and address all phone calls. Ensure calls are redirected accordingly. Check telephone messages for accuracy and follow up.
* Place appointment reminder calls to patients at the initial evaluation, 60 day visit, 6 month re-evaluation. As well as for make ups and coverages.
* Maintain front desk metric boards per standard work.
* Follow opening or closing procedures for the operation of the front desk.
* Maintains cleanliness and order in front desk, waiting area, bathrooms and kitchens. This includes maintaining stock of cards, client forms and brochures in the waiting room.
* Receive communication from Medicaid Authorization Coordinators and Patient Care Coordinators regarding Medicaid coverage and authorization status.
* Alert Medicaid Authorization Coordinators and Patient Care Coordinators to any changes in Medicaid coverage presented by parent/responsible party.
* Alert Patient Care Coordinators and Cole Financial Services to any changes in Commercial Insurance coverage or demographic information presented by parent/responsible party.
* Processes incoming faxes to proper person.
* Record client cancellations in EMR Scheduler. Contact therapist of cancellation by telephone or in-person.

Keywords: Cole Health, Pearland , Receptionist Bilingual Spanish English Required, Other , Pearland, Texas

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