CLUB Customer Service
Company: Bass Pro Shops
Location: Pearland
Posted on: March 18, 2023
|
|
Job Description:
POSITION SUMMARY:The CLUB Customer Service Outfitter provides
world class customer service for our guests while presenting
customers with the benefits of becoming a CLUB Member. The CLUB
Outfitter will be the product expert while executing account
servicing and other CLUB processes to include acquiring and
activating new members, CLUB sales, customer experience, peer
coaching and influencing, and regulatory compliance. ESSENTIAL
FUNCTIONS:Supports a strong commitment to world class customer
service and ensures a pleasant and productive shopping experience
for all customers.Proactively greets customers and presents them
with the opportunity to become a Bass Pro Shops & Cabela's CLUB
Member or provides current member with a unique and exclusive
experience.Executes all Bass Pro Shops & Cabela's CLUB operational
and compliance programs.Demonstrates products to customers.Remains
knowledgeable of advertised sales.Helps meet metric goals and
objectives for self and store.Keeps CLUB inventory accurate and
keeping the CLUB Booth clean and organized.Provides full CLUB
Member experience including service processes such as processing
payments, answering account questions, and processing
applications.Provides daily feedback and reports in a timely and
accurate manner.Provides peer coaching, recognition, and support as
a CLUB advocate and representative.Provides service to all areas of
the store based on business need.ALL OTHER DUTIES AS
ASSIGNEDEXPERIENCE/QUALIFICATIONS:Minimum Degree Required: High
school diploma or equivalent experienceExperience: 0 to 2 Years of
ExperienceKNOWLEDGE, SKILLS, AND ABILITY: Excellent organization
skills and attention to details.Experience in a customer service
environment.Excellent verbal and written communication
skills.Adaptability to new processes and procedures.Excellent
self-motivation and initiative while unsupervised.TRAVEL
REQUIREMENTS:N/APHYSICAL REQUIREMENTS:Stand and/or walk during
shift to assist customers on the sales floor, etc.Hear well enough
to constantly communicate with others to exchange
informationConstantly repeat motions that may include the wrists,
hands and/or fingersConstantly assess the accuracy, neatness and
thoroughness of work assignedLight work that includes lifting and
moving objects up to 20 pounds constantlyOccasionally ascend or
descend ladders, stairs, step stools, etcOccasionally work in noisy
environmentsINDEPENDENT JUDGEMENT:Performs tasks and duties under
general supervision, using established procedures and innovation.
Chooses from limited alternatives to resolve problems. Occasional
independent judgment is required to complete work assignments.
Often makes recommendations to work procedures, policies, and
practices. Part Time Benefits Summary:Enjoy discounts on retail
merchandise, our restaurants, world-class resorts and conservation
attractions!DentalVisionVoluntary benefits401k Retirement
SavingsPaid holidaysPaid vacationBass Pro Cares FundAnd more!Bass
Pro Shops is an equal opportunity employer. Hiring decisions are
administered without regard to race, color, creed, religion, sex,
pregnancy, sexual orientation, gender identity, age, national
origin, ancestry, citizenship status, disability, veteran status,
genetic information, or any other basis protected by applicable
federal, state or local law.Reasonable AccommodationsQualified
individuals with known disabilities may be entitled to reasonable
accommodation under the Americans with Disabilities Act and certain
state or local laws.If you need a reasonable accommodation for any
part of the application process, please visit your nearest location
or contact us at hrcompliance@basspro.com.Bass Pro Shops
Keywords: Bass Pro Shops, Pearland , CLUB Customer Service, Other , Pearland, Texas
Click
here to apply!
|