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Fitness Consultant

Company: Dynamic Fitness
Location: Pearland
Posted on: August 5, 2022

Job Description:

Job classification: Non-Exempt
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Job Summary:
The Fitness Consultant (FC) ensures that the club provides a high-quality enrollment experience to prospective members by ensuring that the guests have a welcoming, informative, and enjoyable experience during their visit to the facility in which ultimately leads to the purchasing of a membership.
- - - - - -Contribute to achieving club membership goals and service agreements by meeting or exceeding goals/targets and supporting other FC's in a team atmosphere.
- - - - - -Responsible for helping to create a positive, professional, and customer-centric environment for our members, and guests.
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Organizational Relationship:
- - - - Reports to: General Manager (GM), Assistant General Manager (AGM), @ Senior Fitness Consultant
- - - - Job Scope: 1 club
- - - - -
- - - - This position does not have any direct reports.
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Essential Duties & Responsibilities:
- - - - -The FC is responsible for performing the following activities for the club:
- - -
- - - - -SALES, SERVICE, PRESENTATION, TOURS
- - - - - -Responsible for attaining (own) personal production targets.
- - - - - -Responsible for the attainment of departmental targets.
- - - - - -Review daily sales numbers & club statistics with GM/AGM to identify potential revenue gaps & modify sales execution as necessary
- - - - - -Responsible to conduct community "outreach" -
- - - - - -Responsible to maintain the set targets for the generation of Leads, Appointments, and Shows for the club through promotions (internal/external), referrals, guest passes, etc.
- - - - - -Use newfound techniques to enhance guests to purchase memberships and training through active listening, open dialogue, and connecting with the guest(s).
- - - - - -Incorporate the benefits of Personal Training to the guest by providing a solid understanding to the guest(s) in regards to the benefits of personal training in conjunction with their own fitness goals
- - - - - -Serve as the direct contact and follow-up with prospective guests (guest pass members), newly enrolled members, and existing members to ensure that you are maximizing your referral resources
- - - - - -Maintain current knowledge of in-club promotions and specials and be able to effectively communicate this information in a professional and confident manner
- - - - - -Help to ensure the club is clean and well maintained, as club cleanliness and organization can have a direct effect on the guest experience.
- - - - - -Front desk receptionist.
- - - - - -Assist in other duties as assigned
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CHECK-IN COMPLIANCE (members & guests)
- - - - - -Greet all incoming members and guests
- - - - - -Ensure all check-in procedures are followed
- - - - - -Ensure Guest Registration Forms are completed -
- - - - - - -CUSTOMER SERVICE - - - - ---- - - Answer all incoming calls and obtain appropriate information to direct/transfer
- - - - -calls/guests. ---- - - - -Handle general member issues, and know which departmental to direct member, guest, or -
- - - - -caller to. ---- - - - -Record member concerns and know which departmental manager to direct concern to ---- - - - -Record lost and found items on the Lost and Found Log and secure items per -
- - - - -policy ---- - - - -Ensure required forms are available, and completed, and processed properly (e.g. Group -
- - - - -Fitness Schedule, Club Rules, Kid's Zone Policy, etc.---)
--- - - - Promote and sell products (cooler drinks, supplements, etc.---) ---- - - - Keep front desk, and lobby clean, clear, & clutter-free ---- - - - Perform general cleaning duties to include locker room checks, towel laundry, etc.---
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POS SYSTEM (Point of Sale)
--- - - - Operate the POS system and ensure that drawer opening and drawer closing procedures are -
- - - - -followed - ---- - - - Closeout drawer at the end of shift and record/verify drawer income against actual received
--- - - - Process all purchases through the POS system
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QUALIFICATIONS:
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- - - - - - Knowledge, Skills & Abilities:
- - - - - -Knowledge of sales practices and techniques
- - - - - -General understanding of the Fitness Industry
- - - - - -Ability to work with computers
- - - - - -Must have good interpersonal communication skills
- - - - - -Excellent Customer Service skills
- - - - - -Independent, self-motivated, (inner drive)
- - - - - -Must be able to work with people in a "team" atmosphere
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Certification/Education:
- - - - - -High School Diploma or GED required
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-Experience:
- - - - - -1-2 years of Customer service/sales experience preferred
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Physical Qualifications:
- - - - - -Ability to work in club office; move about the club floors and rooms; review, revise, create club paperwork; communicate with employees, members, and the public
- - - - - -Occasionally required to demonstrate or explain proper physical fitness activities, techniques, and procedures
- - - - - -Job requires frequent sitting, standing, walking, and stair climbing
- - - - - -Ability to communicate telephonically with employees, members, and the public
- - - - - -Ability to access and operate company computer systems including prepare documents, enter data into the computer system, read reports from a computer database or email system
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Work Environment:
- - - - - -While performing the duties of this job, regularly exposed to moving mechanical parts
- - - - - -The noise level in the environment is occasionally loud
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Benefits:
- - - - - -Free membership for self and spouse
- - - - - -Health and dental insurance
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This position description intends to describe the general nature and level of work being performed by people assigned to this job. - It is not intended to include all duties and responsibilities. - The order in which duties and responsibilities are listed is not significant.

Keywords: Dynamic Fitness, Pearland , Fitness Consultant, Professions , Pearland, Texas

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