Production Support Jr Analyst - (REMOTE)
Company: eXp Realty LLC Defunct
Location: Houston
Posted on: April 18, 2024
Job Description:
We are one of the first all-remote companies with 2,000+ team
members utilizing our virtual office called eXp World. This role is
work-from-anywhere in the U.S. Who is eXp? - Doing the audacious is
part of eXp Realty's DNA. We are a company that rewards creative
minds who can offer bold solutions, where opinions matter, anything
is possible and the outcome can be revolutionary. As a global
full-service real estate brokerage utilizing a 3-D, fully
immersive, cloud office environment, offering 24/7 access to
collaborative tools & training, eXp has broken the traditional mold
of real estate. We are doing big things. - Come join us at eXp
Realty - a 7x Glassdoor Best Places to Work organization! - What
you will do: - As Production Support Jr Analyst, you will be an
integral part of our Engineering Team, serving as a key contributor
in the production life cycle of sophisticated, enterprise class
software solutions designed to solve business challenges while
bridging the gap between multiple departments and Technology. You
will have a knack for troubleshooting and solving problems. You
will have a sense of ownership when tackling a problem, or taking
on responsibility for issues. You will play a vital role leading
our customer-facing support and problem resolution team by
utilizing your leadership, analytical and technology skills. You
will be responsible for coordinating efforts between the technology
dept and the Business units, ensuring the needs of the business are
met without duplication of efforts while identifying parallel work
streams that can be combined to meet ever challenging timelines. -
-
- Lead the team in effectively troubleshooting technical issues
and identify usability issues of our portfolio of applications.
-
- You will be a subject matter expert in your respective area of
expertise providing a layer of support between Production Support
Analysts and Developers.
- Providing clear demonstrations of issues impacting production
systems, and documenting those in our bug management system, as
well as providing ongoing follow up to end users of the resolution
status of these bugs.
- Maintain engineering bug support queue, track progress of
existing bugs and follow up with end users.
- Track recurring issues, response, and work with engineering to
deliver solutions.
- Cultivate a high performing engineering support team culture to
meet and exceed key success metrics, which include a people success
metric. -
- Build strong relationships between Business leaders and
technology department.
- Investigate, evaluate and advocate new technology solutions and
systems that improve the agent and staff experience, operations and
profitability of the brokerage.
- Other Accountabilities as Assigned. How you will grab our
attention: -
- High school diploma required or equivalent years of applicable
experience
- 0-2 years experience -
- Associate's degree preferred
- 5 plus years experience in IT with -
- 5 plus years in customer service focused roles
- Experience working in remote teams
- Ability to work collaboratively with geographically dispersed
teams
- Ability to remain calm in challenging situations and influence
others to do the same
- Outstanding client handling skills and communication skills -
able to work with all levels of staff across the entire
organization
- Strong interpersonal skills working with business and technical
teams
- High degree of creativity and problem-solving ability
- Ability to provide clear direction, performance management,
identify developmental needs and to supply coaching and counseling
to employees
- Strong time/project management and organization skills
- Ability to remain flexible and effective under pressure in a
fast-paced environment
- Able to set and manage priorities
- Experience with Zoho, Jira and Confluence is a competitive
advantage. Experience with some problem case management systems is
required.
- Excellent organizational, interpersonal, communication and
customer service skills with active-listening skills and the
ability to effectively interact with all levels of management
- Proven track record of success in driving operational
excellence, including coordinating and driving issues to resolution
autonomously utilizing excellent judgment skills
- Desire to work in a fast-paced growing company
- Ability to work long hours when needed to solve critical
problems If you think you'd make a great match for this position
but don't meet all the requirements, we would still encourage you
to apply! - What eXp Realty Provides: -
- Fully remote environment -
- Flexible Time Off -
- 401k with 4% match (immediate vesting) -
- Robust Medical, Dental, & Vision benefits - - - -
- Company provided equipment - - -
- Monthly Technology Stipend - -
- FSA & HSA with employer contributions -
- Health & Wellness incentives - - - - -
- 100% Paid Parental Leave We believe strongly in the value of
diversity and creating supportive, inclusive environments where our
colleagues can succeed. As such, eXp is proud to be an Equal
Opportunity Employer. We do not discriminate on the basis of race,
color, ancestry, national origin, religion, or religious creed,
mental or physical disability, medical condition, genetic
information, sex (including pregnancy, childbirth, and related
medical conditions), sexual orientation, gender identity, gender
expression, age, marital status, military or veteran status,
citizenship, or other protected characteristics under federal,
state or local law.
Keywords: eXp Realty LLC Defunct, Pearland , Production Support Jr Analyst - (REMOTE), Professions , Houston, Texas
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