IT Customer Consultant
Company: Disability Solutions
Location: Houston
Posted on: April 20, 2024
Job Description:
Roche fosters diversity, equity and inclusion, representing the
communities we serve. When dealing with healthcare on a global
scale, diversity is an essential ingredient to success. We believe
that inclusion is key to understanding people's varied healthcare
needs. Together, we embrace individuality and share a passion for
exceptional care. Join Roche, where every voice matters.The
PositionIT Customer Consultant- Gulf CoastA healthier future. It's
what drives us to innovate. To continuously advance science and
ensure everyone has access to the healthcare they need today and
for generations to come. Creating a world where we all have more
time with the people we love. That's what makes us Roche.The
Opportunity:As an IT Customer Consultant - Core Laboratory, you
will be responsible for selling the Roche navify digital portfolio
to IHN, hospital, and reference laboratory customers. This
field-based position requires consultative sales experience along
with lab workflow, IT infrastructure, data flow, and informatics
expertise to effectively consult hospital, laboratory, and IT
stakeholders around the Roche digital solutions capabilities
customized to their facility or network. This position proactively
engages early in the sales cycle to understand customer needs,
deliver customized demos, and design customized digital solutions
in partnership with cross-functional stakeholders across Roche's
and customers' teams.This is a field based role - the territory
includes: Houston, TX - Nashville, TN - Arkansas, Mississippi &
Louisiana. You must reside within 50 miles of the territory. Travel
in this role estimated 50%+.Job Facts:
- Generates new customer demand across the full portfolio of Core
Lab navify products (middleware, connectivity, informatics, apps,
etc).
- Aligns and communicates with core laboratory sales and workflow
consulting teams to develop and execute territory-specific total
solution selling strategies to consistently meet and exceed sales
targets.
- Effective at penetrating complex and large IHN accounts to gain
access to and secure key trusted relationships with key decision
makers and engage in strategic IT discussions across all lab and IT
buying influences, including CIO's, LIS Managers, Data Security and
Lab IT managers
- Adept at translating customer needs into internal action to
meet those needs while balancing key business priorities and
goals
- Balances the need to advocate for customers while also
demonstrating the drive and ability to negotiate and achieve strong
business results for Roche.
- Strong clinical and financial acumen with a demonstrated
ability to understand and translate customer needs to effectively
position the value of Roche digital solutions.
- Effectively qualify leads and utilize outcomes from workflow
analysis and impact studies to provide competitive differentiation
and value to the overall customer solution. Provides in-depth
technical expertise regarding assigned product lines.
- Utilize competitive, customer, and product knowledge to
establish competitive barriers to market penetration by positioning
Roche navify digital solutions. Assist customers in achieving
defined business/technical and personal goals. These
responsibilities will include pre & post analysis review.
- Work cross functionally with internal colleagues and peers to
share information and best practices while remaining actively
informed on industry/customer trends that impact business.
- Deliver software demos and tailored technical presentations to
internal and external audiences
- Preferred experience in the chemistry/immunoassay laboratory
space.Who you are:
- Bachelor's Degree in a related field (ie, Information
Technology) or equivalent experience.
- 5+ years relevant sales or equivalent experience (ie.
enterprise software sales, consulting & services; ideally in a
pre-sales or support position; technical lab sales)Preferred
Qualifications:
- Autonomous and organized with effective communication,
negotiation, and problem solving skills
- Familiarity with digital solutions, core laboratory middleware
solutions and hospital LIS systems preferred
- Experience with presenting technical information to large
external and internal audiencesRelocation assistance is available
for this role. Who we areAt Roche, more than 100,000 people across
100 countries are pushing back the frontiers of healthcare. Working
together, we've become one of the world's leading research-focused
healthcare groups. Our success is built on innovation, curiosity
and diversity.As a global leader in healthcare, Roche Diagnostics
offers a broad portfolio of products, tools and services that help
in the prevention, diagnosis and management of diseases like HPV,
HIV, hepatitis and diabetes as well as other medical conditions,
such as fertility and blood coagulation. These products and
services are used by researchers, physicians, patients, hospitals
and laboratories worldwide to help improve people's lives. Roche is
an equal opportunity employer and strictly prohibits unlawful
discrimination based upon an individual's race, color, religion,
gender, sexual orientation, gender identity/expression, national
origin/ancestry, age, mental/physical disability, medical
condition, marital status, veteran status, or any other
characteristic protected by law.If you have a disability and need
an accommodation in relation to the online application process,
please contact us by completing this form Accommodations for
Applicants.
Keywords: Disability Solutions, Pearland , IT Customer Consultant, Professions , Houston, Texas
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