Customer Service Representative
Company: Primary Arms, LLC
Location: Pearland
Posted on: May 16, 2022
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Job Description:
Job Description This is not a remote position Reports To
Customer Service Manager Job Overview The Customer Service
Representative is responsible for performing customer service
related tasks on a professional level and works closely with the
Customer Service Supervisors, Assistant Manager, and Manager. This
position predominantly carries out responsibilities in the
following functional areas: answering customer phone calls,
responding to customer emails, chats, and messaging, and servicing
customer orders in our ecommerce platform. At Primary Arms, we
pride ourselves on working smart, enjoying what we do, and
exceeding our customers--- expectations. We enjoy a business casual
dress code, competitive salary and benefits (including paid
holidays) and generous employee discounts. This is a full-time
position with predominantly daytime/evening shifts including
Saturdays during the non-holiday season and Saturday and/or Sundays
during the holiday season. Some non-standard work shifts may be
required. Responsibilities and Duties -- Answers customer questions
through phone calls, emails, chats, and messaging in a professional
and courteous manner -- Services customer orders and accounts in
the eCommerce platform -- Escalates issues, as needed, to
supervisors or managers within the department -- Takes direction
from Customer Service Supervisors, Assistant Manager, and Manager
-- Other duties, as assigned, within the Primary Arms Team Skills
and Qualifications -- Professional & pleasant demeanor -- Attention
to detail -- Dependability -- Ability to work as an integral part
of a team -- Ability to meet deadlines and follow through on tasks
-- High degree of productivity -- Ability to maintain a high level
of accuracy -- Does not guess at customers questions and
escalates/partners with supervisors/managers for assistance --
Takes the time to give complete and thorough answers to customers
-- Listens and reads carefully and thoroughly to ensure that
customers questions are properly and accurately answered -- Working
knowledge of computers and office systems. Relationships Customer
Service Manager/Assistant Manager -- Complies with manager---s
instructions -- Reports any customer service incidents or upset
customers -- Partners with manager for assistance, as needed
Customer Service Supervisors -- Complies with and assists
supervisors to ensure all customer needs are resolved in a timely
manner -- Works with supervisors to ensure all work is completed
before clocking out -- Partners with supervisors for assistance as
needed Opportunities for Growth The natural trajectory for someone
in the Customer Service Representative position is the Customer
Service Supervisor position. As such positions become available,
the ideal candidate will have mastered all: (1) job
responsibilities and duties and (2) skills and qualifications and
(3) relationships of the Customer Service Representative position.
The ideal candidate will have clearly demonstrated the ability to
manage his/her own time, as well as manage the processes and tasks
required. Other Duties Please note that this job description is not
designed to cover or contain comprehensive listing of activities,
duties or responsibilities that are required of the employee for
this job. Duties, responsibilities and activities may change at any
time with or without notice. MUST BE 21 TO APPLY Company
Description Primary Arms was started in 2007 with one goal: to
provide firearms owners with high quality optics at affordable
prices. We serve that goal every day by innovating new ways to save
people time and money as they shop for accessories for their rifles
and other firearms. We ship quickly, and provide the best customer
service you can find.
Keywords: Primary Arms, LLC, Pearland , Customer Service Representative, Sales , Pearland, Texas
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