Houston Onsite Technical Support & Sales Representative

Company: Asurion
Location: Houston
Posted on: May 8, 2024

Job Description:

Make money moves with Asurion! $20 per hour is the guaranteed minimum pay. After training you will move to a Pay Per Experience model where you will get paid for each completed conversation with a customer. Our top experts make up to $32+/hour. During offline hours (meetings and coaching) you will be paid at an Hourly Rate of $20/hour.Asurion offers affordable medical, dental and vision benefits program (Some plans average under $20/paycheck for single coverage; rates vary by location)At Asurion, we dont just provide customers with exceptional servicewe create a positive experience for our employees, helping them grow their careers while they help customers enjoy and do more with their technology.Our sales & tech support reps are solution driven. They build authentic relationships with customers, manage one-on-one conversations via chats, emails and over the phone and get to know each customers specific needs. Our team works hard to service and sell products that give each customer the best experience with their technology.As a sales and technical support representative, heres what you will do:Evaluate and troubleshoot customer concernsIdentify technical issues, deploy solutions with efficient, clear, courteous, and accurate communicationSell Asurion smart home and other products on every callExplain device capabilities, wireless carrier data product offerings and company policiesMeet goals and grow from feedback and coachingUtilize call center technology to troubleshoot, input, track and report customer issuesWhen needed, escalate calls to the appropriate tier of customer service functionHeres what youll bring to the team:High school diploma or equivalentCustomer service experience and a high sales acumenAbility to retain knowledge- Learns and memorizes product information and system toolsAttention to Details - Provides care and attention to every customer issue.Friendly, Professional, Respectful Projects a warm and friendly demeanor, exhibits professionalism and respect. Skilled in politely addressing customers, showing patience and empathy in resolving customer concernsFlexible - Ability to meet the needs of each customer, adapting and flexing to customer needs and business needs, accordinglyPersuasion- Ability to address customer needs while understanding how those pertain to product offerings and sales opportunitiesOrganization Multitasks with speed and accuracyProblem Solving Ability to efficiently resolve issues and meet customer expectations while maintaining a standard of quality customer serviceDedication- Reliable track record in attendance and performanceAbility to spend 4-8 hours per day sitting and working at a computer in a call center environment (noise levels, using headset 90% of the time)Computer literacy (type 25-35 words per minute and learn call center software)A passing hiring assessment (soft skill scenario modeling and product knowledge)Working knowledge of (or ability to learn) multiple hardware platforms and operating systems (Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment and applications)Bilingual skills are a plusAbility to achieve sales and customer experience goals and objectivesThis is a sales role, team members in this role have sales activity goals that must be met to be successfulWe take care of you (benefits/perks):Competitive pay and inclusive benefitsCareer growth opportunitiesOngoing training to grow your skillsAnd more! Asurion offers a wide range of perks and benefits for mental, physical and financial healthAsurions business model is based on building lasting relationships with customers by providing products that customers need and understand. It is through the integrity that our experts display in serving, solving and selling to our customers that we create those enduring connections. In their interactions with customers, experts are expected to listen to the customers needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.#asurioncareersby Jobble

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